THE
ABILITY PROGRAM
BOONE,
NORTH CAROLINA
Contact
Person: Laurie Johnson, Regional
Ombudsman
ABILITY
Program Coordinator
Region
D--Council of Governments
P.O.
Box 1820
Boone,
NC 28607
Phone:
(704)265-5434 FAX: (704)265-5439
COMMUNITY
DESCRIPTION
This
program area covers the northwestern corner of North Carolina.
Virginia forms its northern border, while Tennessee bounds it on the
west. The region is northeast of
Asheville and roughly 90 miles west of Winston-Salem.
The district is one of the most mountainous and rural (92 percent of
the population) in the state. Roughly
13 percent (35,600) of its population is elderly, and one in four lives at or
below the poverty level. According
to demographic statistics, 19 percent live alone,
just under 12 percent are mobility impaired, and four and one-half
percent need personal care services.
BACKGROUND
HISTORY
The
ABILITY Program loans low-tech assistive equipment to older adults to
increase or maintain their independence.
It also promotes collaboration among agencies that serve older adults
in the region by acquiring and maintaining inventories of commonly used
equipment. New and used assistive items are loaned to an individual
until he/she no longer needs them. Through
sharing stored equipment, the Program benefits a greater number of older
adults.
State
and federally funded programs such as Medicare and the Community Alternatives
Program for Disabled Adults provide only limited assistance with assistive
technology equipment. Eligibility
is limited to those with very low incomes and, even then, the programs usually
pay only a portion of the equipment cost.
Seniors who live on low to moderate incomes often face high medical
bills and are unable to afford needed personal equipment.
The
term “assistive equipment” (or assistive technology), includes any device
that maintains or improves the ability of someone to function more “normally.”
Typical items include walkers, phone
amplifiers, quad-canes, bath
benches, elevated toilet seats,
bathtub or shower grab bars, large-handled
utensils (spoons, forks, knives), etc. These devices can provide older or
disabled adults with the tools they need to maintain personal independence--an
important aspect of their
emotional well-being.
PROJECT
INITIATIVE
Low-tech
equipment or appliances assist impaired and disabled seniors in performing
activities of daily living, such as bathing, toileting, cooking, cleaning, and
climbing stairs. The shortage
of nearby medical and pharmaceutical facilities in the ABILITY service area
creates additional burdens on those needing such equipment. This program has
satisfied some of this demand and helped seniors stay in their homes and avoid
serious injury that could result in hospitalization.
To
qualify, an individual must be: 1)
at least 60 years of age, 2) a resident of one of the seven area counties, and 3) in need of low-tech assistive equipment.
The
goals of the ABILITY Program are twofold.
The first is to distribute low-tech assistive equipment to older (age
60+) disabled adults to maintain or enhance their independence.
The second is to educate the community on the availability of such
equipment. The targeted group is
notified that a single referral organization for such equipment has been
established in each county. Individuals
may contact this agency to see whether they qualify. The community learns of the program via presentations,
demonstrations and workshops throughout the seven-county region.
During
the initial phase of the program, an advisory committee was formed. This group played a strong and influential role in the
development stage. The committee
was charged with: 1) establishing
policies and procedures for equipment referrals and distribution, 2)
monitoring program activities, 3) making recommendations for improving the
program, and 4) outreach and needs identification in each of the counties
served. The regional committee
met monthly while the program was beginning, and quarterly thereafter. The coordinator was responsible for keeping the advisory
committee informed of any pertinent activities affecting the program.
Any
senior service provider in the region may refer an older adult. All referrals are sent first to the county coordinating
agency. The coordinating agency
conducts a needs assessment. If
the applicant qualifies, the referral is forwarded to the program coordinator.
The coordinator then orders the equipment and pays the vendor.
Equipment is shipped directly to the county coordinating agency which
then delivers the equipment and trains the client in its operation.
Evaluations
are performed to ascertain the extent to which the loaned equipment has
maintained or improved clients’ abilities to perform activities of daily
living. Recommendations for
modifications to the ABILITY Program are made by the Advisory Committee and
Area Agency on Aging staff.
When
clients no longer need the loaned equipment, it is returned to the county
coordinating agency to be stored in their “closet” until it is needed
again. Establishing and maintaining these “loan closets” ensures
that the benefits of the ABILITY Program will continue beyond the grant
period.
FUNDING
The
ABILITY Program was funded as a two-year grant of $110,000 by the Kate B.
Reynolds Charitable Trust of Winston-Salem.
It is administered through the Area Agency on Aging, which is within
the organizational structure of Region D Council of Governments.
The funds were distributed equally to each county and used primarily to
purchase new assistive equipment. Some
funding was retained by the regional organization to cover administrative
costs. This grant expires on
December 31, 1997.
CHALLENGES
Undoubtedly,
the greatest challenge has been to inform older adults of the availability of
assistive devices that could make their lives better.
Another has been overcoming the simple pride that prevents some from
accepting services. Many who need
assistive equipment have done without for a long time or found an alternative
device to “do-the-job.” Some
just feel more comfortable doing things the old way, rather than making a
change. Breaking down these
barriers has been difficult.
As
of 1997, the program had finished the grant period and served over 400
clients. The most commonly
ordered items were kitchen accessories, hand held shower sprays, tub safety
rails, transfer benches, raised toilet seats and adjustable bath chairs. These
are all fairly common in urban environments; however, they are somewhat
foreign in rural areas. They are
used by seniors who have chronic problems rather than critical illnesses.
The principal medical conditions have been arthritis, orthopedic
problems, and vision impairment. Naturally,
many older people have more than one impairing condition.
Women
were the greatest users by a ratio of 5.6:1.
The average client age is 78, with an age range of 61 to 96.
Use
rate by county for the most part reflected the county population.
However, the rate for one county was higher because their local office
had a VISTA volunteer to screen, deliver equipment, and train recipients.
Those counties with smaller coordinating agencies sometimes found it
hard to add this program to their responsibilities.
Based
on conversations with the program coordinator, it is believed this program can
be easily duplicated. A minimal
amount of money is actually needed since items are used and re-used. Most of the devices are inexpensive if they prolong a senior’s
independence in their own home. Many
people on fixed incomes probably could not afford them; however they are
excited to get the use of these items free.
CURRENT
STATUS
In
1997, the Ability II Program began. The
purpose of this program is to continue and expand the assistive technology
programs started by the first Ability Program.
The program will provide financing for initiatives that promote and
provide access to assistive technologies at home, in the work place, and in
the community.
THE
ABILITY I PROGRAM:
Steps
to Order Equipment
Assess
Client Eligibility —
Client must be:
1)
60 years or older, 2) a
resident of Region D counties, and 3) in
need of low-tech assistive equipment
Make
Referral —
Agencies refer via County Coordinating Agency to Region D
Conduct
Assessment —
Original copy of ABILITY Program Assessment and Referral Form
should be completed and sent to the Region D AAA Program Coordinator
Order
Equipment —
Program Coordinator will order equipment.
It is shipped to one of the seven county coordinating agencies.
Label
Equipment —
County coordinating agency labels all equipment purchased through the ABILITY
Program.
Deliver
Equipment —
County coordinating agency arranges for delivery or pick-up of equipment.
Complete
Client Forms —
The following forms must be completed for each client:
• Loan Agreement
•
Liability & Indemnity Agreement
•
Client Satisfaction Form
(County
coordinating agency keeps the original; send a copy to Region D AAA)
Clean Return Equipment — County coordinating agency will clean, sanitize, and store used equipment in their “loan closet” until it is needed again.